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Services and the production process: OCR A‑Level Business questions

Every OCR A-Level Business exam question on Services and the production process, 2021–2025, with its mark scheme and examiner’s report.

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385 questions

  1. Q9

    June 2025 · AS Paper 1

    1 markServices and the production process
    The whole paper ↗
    Your answer

  2. Q15

    June 2023 · AS Paper 1

    1 markServices and the production process
    The whole paper ↗
    Your answer
All 2 questions on Services and the production process, as a list
  1. June 2025, AS Paper 1, Q9 (1 mark): What is an example of good customer service for a school? (a) A positive report in the local newspaper (b) Achieving better than expected exam results (c) Impro
  2. June 2023, AS Paper 1, Q15 (1 mark): Which of the following is most likely to be true for a large firm that provides a service? (a) The firm does not need to plan its production process (b) The fir

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