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Question bank›OCR A‑Level Business›Quality in services

Quality in services: OCR A‑Level Business questions

Every OCR A-Level Business exam question on Quality in services, 2021–2025, with its mark scheme and examiner’s report.

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Paper 1 · Operating in a local business environmentPaper 2 · The UK business environmentPaper 3 · The global business environmentAS Paper 1 · The local business environmentAS Paper 2 · The wider business environment

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June 2025June 2024June 2023June 2022November 2021

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Q12
June 2025 · Paper 2
9 marksQuality in services
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Q3
June 2022 · Paper 1
1 markQuality in services
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All 2 questions on Quality in services, as a list

June 2025, Paper 2, Q12 (9 marks): Evaluate two ways that poor customer service may affect Coffee#1’s stakeholders. [9]
June 2022, Paper 1, Q3 (1 mark): What is an example of poor customer service in the railway industry? (a) Charging high prices to passengers who wish to travel at peak times (b) Having a comple

Nearby topics:Operations management objectives Added value Innovation, research and development Methods of production Services and the production process Project management Productivity Economies and diseconomies of scale Capacity utilisation and management Stock control Lean production Internal quality standards External quality standards Location and logistics The operations strategy The whole bank

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