plumiMaking human resource decisions: improving motivation and engagement: AQA A‑Level Business questions
Every AQA A-Level Business exam question on 3.6.4 Making human resource decisions: improving motivation and engagement, 2020–2025, with its mark scheme and examiner’s report.
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![June 2025 Paper 1, question 11: The success of a firm’s employee engagement may be shown through all of the following outcomes except: [1 mark] A higher labour productivity. B higher labour re](https://pub-e8a9dbab8e2a4d089f52b2a45e0d0b50.r2.dev/bank/71321-jun25-11-qp.webp)
Q02.3
The whole paper ↗![June 2025 Paper 2, question 02.3: Use Herzberg’s theory to analyse why Ajinder’s plan may not improve motivation levels at Seebus plc. [9 marks] 0 2 Read the information below and then answer th](https://pub-e8a9dbab8e2a4d089f52b2a45e0d0b50.r2.dev/bank/71322-jun25-02-3-qp.webp)
Q17.1
The whole paper ↗![June 2025 AS Paper 1, question 17.1: Using Herzberg’s theory of motivation, analyse why labour turnover at Diggin’ It is low. [9 marks] 1 7 Diggin’ It garden care Nita set up a gardening business,](https://pub-e8a9dbab8e2a4d089f52b2a45e0d0b50.r2.dev/bank/71311-jun25-17-1-qp.webp)
![June 2024 AS Paper 1, question 05: Think about Maslow’s hierarchy of needs. Which one of the following statements does Maslow say is true? [1 mark] A Security/safety needs must be satisfied befor](https://pub-e8a9dbab8e2a4d089f52b2a45e0d0b50.r2.dev/bank/71311-jun24-05-qp.webp)
![June 2024 AS Paper 1, question 09: Which one of the following is most likely to be the result of successful employee engagement? [1 mark] A Higher labour costs per unit B Higher trade union membe](https://pub-e8a9dbab8e2a4d089f52b2a45e0d0b50.r2.dev/bank/71311-jun24-09-qp.webp)
Q02.3
The whole paper ↗![June 2022 Paper 2, question 02.3: With reference to Maslow’s theory, analyse the possible impact of this venture on the motivation of senior managers of the two businesses. [9 marks] 0 2 Read th](https://pub-e8a9dbab8e2a4d089f52b2a45e0d0b50.r2.dev/bank/71322-jun22-02-3-qp.webp)
![June 2022 AS Paper 1, question 10: According to Herzberg, which of the following is a hygiene factor? [1 mark] A Company policy B Promotion prospects C Sense of achievement D The nature of the wo](https://pub-e8a9dbab8e2a4d089f52b2a45e0d0b50.r2.dev/bank/71311-jun22-10-qp.webp)
![June 2022 AS Paper 2, question 05: Analyse how VeganLife Ltd could make use of Hackman and Oldham’s model of job design to improve the motivation of its workforce. [9 marks] VeganLife Ltd VeganLi](https://pub-e8a9dbab8e2a4d089f52b2a45e0d0b50.r2.dev/bank/71312-jun22-05-qp.webp)
![November 2021 Paper 1, question 21: Will the use of non-financial methods to motivate a workforce always be more successful than the use of financial methods? Justify your view. [25 marks] or](https://pub-e8a9dbab8e2a4d089f52b2a45e0d0b50.r2.dev/bank/71321-nov21-21-qp.webp)
Q03.3
The whole paper ↗![November 2021 Paper 2, question 03.3: Analyse why employee engagement at Chillax Ltd is high. [9 marks] 0 3 Read the information below and then answer the questions that follow. Chillax Ltd Chillax](https://pub-e8a9dbab8e2a4d089f52b2a45e0d0b50.r2.dev/bank/71322-nov21-03-3-qp.webp)
Q02.4
The whole paper ↗
All 16 questions on Making human resource decisions: improving motivation and engagement, as a list
- June 2025, Paper 1, Q11 (1 mark): The success of a firm’s employee engagement may be shown through all of the following outcomes except: [1 mark] A higher labour productivity. B higher labour re
- June 2025, Paper 2, Q02.3 (9 marks): Use Herzberg’s theory to analyse why Ajinder’s plan may not improve motivation levels at Seebus plc. [9 marks] 0 2 Read the information below and then answer th
- June 2025, AS Paper 1, Q17.1 (9 marks): Using Herzberg’s theory of motivation, analyse why labour turnover at Diggin’ It is low. [9 marks] 1 7 Diggin’ It garden care Nita set up a gardening business,
- June 2024, Paper 1, Q22 (25 marks): A business changes its human resource management (HRM) approach from hard HRM to soft HRM. To what extent is this change guaranteed to increase the motivation o
- June 2024, AS Paper 1, Q05 (1 mark): Think about Maslow’s hierarchy of needs. Which one of the following statements does Maslow say is true? [1 mark] A Security/safety needs must be satisfied befor
- June 2024, AS Paper 1, Q09 (1 mark): Which one of the following is most likely to be the result of successful employee engagement? [1 mark] A Higher labour costs per unit B Higher trade union membe
- June 2024, AS Paper 2, Q08 (20 marks): ‘To increase labour productivity, all businesses should use financial methods of motivation, rather than non-financial methods of motivation.’ To what extent do
- June 2023, Paper 1, Q20 (9 marks): A business has recently experienced a decline in its level of sales. This led to some redundancies. Analyse how an understanding of Maslow’s hierarchy of needs
- June 2022, Paper 2, Q02.3 (9 marks): With reference to Maslow’s theory, analyse the possible impact of this venture on the motivation of senior managers of the two businesses. [9 marks] 0 2 Read th
- June 2022, AS Paper 1, Q10 (1 mark): According to Herzberg, which of the following is a hygiene factor? [1 mark] A Company policy B Promotion prospects C Sense of achievement D The nature of the wo
- June 2022, AS Paper 2, Q05 (9 marks): Analyse how VeganLife Ltd could make use of Hackman and Oldham’s model of job design to improve the motivation of its workforce. [9 marks] VeganLife Ltd VeganLi
- November 2021, Paper 1, Q10 (1 mark): The two statements below refer to Hackman and Oldham’s model of job design. According to this model, employee performance will be improved by: Statement 1: ‘con
- November 2021, Paper 1, Q21 (25 marks): Will the use of non-financial methods to motivate a workforce always be more successful than the use of financial methods? Justify your view. [25 marks] or
- November 2021, Paper 2, Q03.3 (9 marks): Analyse why employee engagement at Chillax Ltd is high. [9 marks] 0 3 Read the information below and then answer the questions that follow. Chillax Ltd Chillax
- November 2020, Paper 2, Q02.4 (16 marks): The managers of a number of Nari’s suppliers use Taylor’s motivation theory when motivating their employees. To what extent do you think using Taylor’s theory w
- November 2020, AS Paper 1, Q11 (4 marks): A business with a reputation for manufacturing a high-quality product has introduced piece-rate pay for its factory workers. Explain one possible disadvantage t
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