plumiThe sales process: Edexcel GCSE Business questions
Every Edexcel GCSE Business exam question on 2.3.4 The sales process, 2019–2025, with its mark scheme and examiner’s report.
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Q1(c)
The whole paper ↗0 wordsQ2(b)
The whole paper ↗0 wordsQ2(b)
The whole paper ↗0 wordsQ4(b)
The whole paper ↗0 wordsQ7(a)
The whole paper ↗0 wordsQ3(a)
The whole paper ↗Your answerQ1(d)
The whole paper ↗0 wordsQ3(c)
The whole paper ↗0 wordsQ3(a)
The whole paper ↗Your answerQ4(b)
The whole paper ↗0 wordsQ7(a)
The whole paper ↗0 wordsQ7(c)
The whole paper ↗0 words
All 12 questions on The sales process, as a list
- June 2025, Paper 2, Q1(c) (3 marks): Explain one benefit to a business of providing good customer service. (3)
- June 2025, Paper 2, Q2(b) (2 marks): Which two of the following are elements of the sales process? (2) Select two answers. A Focusing on market segments B Post-sales service C Quality control D Res
- June 2024, Paper 2, Q2(b) (2 marks): Which two of the following are stages in the sales process? (2) Select two answers. A Customer engagement B Longer opening hours C Market data D Product knowled
- June 2023, Paper 2, Q4(b) (6 marks): Analyse the benefit to Ocado of good customer service. (6) In the Source Booklet, look at Figure 3 and read Extract A, then answer Questions 4, 5 and 6. SECTION
- June 2023, Paper 2, Q7(a) (1 mark): Give one stage of the sales process. (1) In the Source Booklet, look at Figure 4 and read Extract B, then answer Question 7. SECTION C Look at Figure 4 and read
- June 2022, Paper 2, Q3(a) (1 mark): Which one of the following is a stage in the sales process? (1) Select one answer. A Advertising B Customer engagement C Product quality D Use of different paym
- November 2021, Paper 2, Q1(d) (3 marks): Explain one disadvantage to a business of having poor customer service. (3) 1 Figure 1 shows the organisational structure of a business.
- November 2021, Paper 2, Q3(c) (3 marks): Explain one reason why having a post-sales service may be important to a business. (3)
- November 2020, Paper 2, Q3(a) (1 mark): Which one of the following is a stage in the sales process? (1) Select one answer. A Product knowledge B Product quality C Production D Productivity
- November 2020, Paper 2, Q4(b) (6 marks): Analyse the impact on KFC of providing poor customer service. (6) Read the following extract before answering Questions 4, 5 and 6. Write your answers in the sp
- June 2019, Paper 2, Q7(a) (1 mark): Give one stage of the sales process. (1) Read the following extract carefully and then answer Question 7. Write your answers in the spaces provided. In August 2
- June 2019, Paper 2, Q7(c) (2 marks): Outline one advantage to Sainsbury’s of improving its customer service. (2) Read the following extract carefully and then answer Question 7. Write your answers
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