plumiGood customer services: AQA GCSE Business questions
Every AQA GCSE Business exam question on 3.3.4 Good customer services, 2020–2025, with its mark scheme and examiner’s report.
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Q03.1
The whole paper ↗0 wordsQ03.3
The whole paper ↗0 wordsQ03.1
The whole paper ↗0 wordsQ01.9
The whole paper ↗0 wordsQ03.8
The whole paper ↗0 wordsQ03.4
The whole paper ↗0 words
All 6 questions on Good customer services, as a list
- June 2025, Paper 1, Q03.1 (1 mark): State one method of good customer service. [1 mark]
- June 2025, Paper 1, Q03.3 (6 marks): The shopping centres that CP operates in are very busy. CP offers customers free services, such as gift wrapping and beauty demonstrations. Analyse how CP might
- June 2024, Paper 1, Q03.1 (1 mark): State one benefit to a business of providing a high level of customer service. [1 mark]
- June 2023, Paper 1, Q01.9 (2 marks): Explain one disadvantage to a business of poor customer service. [2 marks]
- November 2021, Paper 1, Q03.8 (12 marks): STC wants to increase customer loyalty and is considering two options to achieve this. 1. Introduce live chat to the website to improve customer service. 2. Int
- November 2020, Paper 1, Q03.4 (6 marks): Analyse one way in which the greater use of social media can improve customer service for JCC Shoes. [6 marks]
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